5 Star Front Desk Communication

In today's episode, I interviewed Flint Geier from the Scheduling Institute. We're going to dive into a lot of front desk actions in an office. I think this is a very overlooked component when it comes to running your own practice especially more so when it comes to just starting your own clinic and you are the “lone wolf” wearing all the hats.

Today's guest will have a lot of great takeaways that can help you look at your practice with a more objective lens for the new or veteran doc. Enjoy!

Listen Now!

Show highlights include:

● What are some of the pitfalls that you do see with the front desk communication and patients? (1:40)

● What is the potential loss of not picking up the phone? (4:58)

● What does a doctor do if they're closed on Fridays or they have half days or they don't have enough staff to cover all of the hours? (9:01)

● Some of the training Flint offers for staff and doctor's offices. (14:46)

● Kevin's personal experience with front desk staff (19:20)

● Preconceived notions that everyone is driven by insurance (21:00)

● Scheduling mistakes (25:42)

● What's some of the programs you offer for chiropractors that really solve front desk issues. (30:08)

Power Quotes:

● “The phone is 20% of the total potential for new patients to inquire about a service in your business.”

● “Make sure your greeting is standardized. Make sure it is like that person's tone makes you want to come into that office from the first second that they pick up the phone.”

● “Are you health first or are you insurance first?”

● “An effective call at most, it should be like three minutes.”

● “Sometimes it's not a marketing fix, it's a, it's a system fix.”

Book Mentions:

● “Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork” by Dan Sullivan and Benjamin Hardy

● “New Patients Now: Regain Control Of Your Practice And Double Your Profits” by Jay M. Geier

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or contact at kevin@moderndeskjockey.com

About the author, Kevin

Dr. Kevin Christie is a Chiropractic Physician and Certified Ergonomic Assessments Specialist (CEAS II) who dedicates himself to treating his patients’ symptoms and physical dysfunctions, whether it’s a professional athlete, a weekend golfer, or an office worker.

Dr. Christie received his B.S. degree from the Florida State University in Exercise Physiology and was an assistant strength & conditioning coach for FSU athletics. His education and desire for learning continued at Logan College of Chiropractic in St. Louis where he received his Doctor of Chiropractic and Masters In Human Biology degrees.

Dr. Christie is currently the CEO of Health-Fit Corporate Wellness which provides On-Site Chiropractic and Ergonomics for corporations such as Royal Caribbean, ADT Security, Tyco Integrated Systems, World Fuel Services, Strategic Coach, Frito-Lay, and others.

In 2016 he launched The Modern Desk Jockey Podcast, which provides healthy solutions for the desk worker.

Dr. Christie has been the Chiropractic/Sports Medicine Physician for multiple football academies in South Florida. He is currently the Sports Chiropractor for XPE Combine Prep Program in Boca Raton, FL. This role includes treating the college football players during the NFL Combine Prep Program and the NFL Combine in Indianapolis. He also has worked on over 500 NFL, MLB and NHL players for these strength & conditioning companies during their off-season Pro NFL/MLB programs.

In November 2009, Dr. Christie was appointed by Governor Charlie Crist to the Board of Athletic Trainers as the Chiropractic advisor. This appointment is through the year 2017 and will include working with and advising the Board of Athletic Trainers on maintaining and improving the quality of care for Certified Athletic Trainers in the state of Florida.

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