From Confusion to Confidence: Handling Insurance Like a Pro with Kathy Weidner

In this episode of Modern Chiropractic Mastery, host Dr. Kevin Christie dives deep into creating the best patient experience in a chiropractic practice by addressing multifactorial elements like service, hospitality, and efficient systems. Dr. Christie interviews Kathy Weidner from KMC University, an expert with over four decades of experience in chiropractic.

 

The focus is primarily on optimizing the revenue cycle, especially for practices dealing with in-network insurance. Weidner shares practical strategies to make insurance processes seamless and less of a headache, highlighting the importance of proper intake, verification, and understanding medical review policies.

 

They also tackle common pitfalls in charge capture, denial management, and the crucial role of robust documentation and coding. Both emphasize the value of patient experience coordinators and the significance of systems that can handle service diversification to increase profitability. Listeners are encouraged to train their team effectively to manage these complexities.

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About the author, Kevin

Dr. Kevin Christie is a Chiropractic Physician and Certified Ergonomic Assessments Specialist (CEAS II) who dedicates himself to treating his patients’ symptoms and physical dysfunctions, whether it’s a professional athlete, a weekend golfer, or an office worker. 

Dr. Christie received his B.S. degree from the Florida State University in Exercise Physiology and was an assistant strength & conditioning coach for FSU athletics. His education and desire for learning continued at Logan College of Chiropractic in St. Louis where he received his Doctor of Chiropractic and Masters In Human Biology degrees. 

Dr. Christie is currently the CEO of Health-Fit Corporate Wellness which provides On-Site Chiropractic and Ergonomics for corporations such as Royal Caribbean, ADT Security, Tyco Integrated Systems, World Fuel Services, Strategic Coach, Frito-Lay, and others. 

In 2016 he launched The Modern Desk Jockey Podcast, which provides healthy solutions for the desk worker. 

Dr. Christie has been the Chiropractic/Sports Medicine Physician for multiple football academies in South Florida. He is currently the Sports Chiropractor for XPE Combine Prep Program in Boca Raton, FL. This role includes treating the college football players during the NFL Combine Prep Program and the NFL Combine in Indianapolis. He also has worked on over 500 NFL, MLB and NHL players for these strength & conditioning companies during their off-season Pro NFL/MLB programs.

In November 2009, Dr. Christie was appointed by Governor Charlie Crist to the Board of Athletic Trainers as the Chiropractic advisor. This appointment is through the year 2017 and will include working with and advising the Board of Athletic Trainers on maintaining and improving the quality of care for Certified Athletic Trainers in the state of Florida.

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